Frequently Asked Questions

What does preorder mean?

By purchasing a pair of preorder sandals you are preordering a pair that is currently in production. We provide an estimated arrival date for Preorders in the listing. Because we are still a small operation, preorders allow us to sell our gorgeous and very limited edition sandals in advance so our buyers can secure a pair before they are gone. Tan preorders will done by Mid-late September.

what if i purchase other pairs with my preorder?

If you purchase a black or white pair in conjunction with tan, please note that they will ship together when tan is available in an effort to save us all additional shipping costs.

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Unfortunately, once an order is placed we can no longer make changes. Please email us immediately at info@milinafootwear.com with your order number and let us know what you are looking to change about your order and we will take care of it for you. Kindly keep in mind that we process orders quickly, and if not contacted right after checkout we may be unable to cancel your order. If for whatever reason you are unsatisfied with your order, you may send it back for a refund, and upon arrival we will process the return. For returns, please contact us within 7 days of arrival.

DO YOU ACCEPT PAYPAL?

We do! If you choose to checkout with PayPal you will be redirected to their website before finalizing your order.

WHY ARE YOUR SANDALS PRICED THE WAY THEY ARE?

We are dedicated to giving you the best product we possibly can. Our pieces are handmade in Los Angeles with an extreme attention to detail using the highest quality Italian leather (click here to learn more about our leather supplier) and reclaimed, stained wood. Rest assured that when purchasing Milina Footwear you can expect a high quality piece to add to your capsule wardrobe.

THERE'S A PROBLEM WITH MY ORDER

If you have any problems with your order—such as damaged or missing items, or any other problems—please reach out to us within 7 days of receiving your order and we'll take care of you.

HOW DO I CHECK THE STATUS OF MY ORDER?

We will send you a tracking number once your order has been shipped. It may take up to 24 hours for the tracking information to be updated.

If you have made an account with us you can login through our home page.

Account Information > Order History

WHERE CAN I TRY THE Sandals ON?

If you’re in the Bay Area make an appointment with us! Learn more about it and how to book an appointment by reaching out at our contact page.

THE ITEM I WANT IS OUT OF STOCK

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

MY ORDER DIDN'T GO THROUGH BUT I WAS STILL CHARGED

This problem is called an authorization attempt and is common with Squarespace when billing information is entered incorrectly. Authorization is needed to check if a card holder has the sufficient funds to be approved by the merchant. If there is sufficient credit as determined by the bank, the sale will automatically go through. If there is a problem with validation then the authorization is cancelled.

What if my sandals are too small?

We designed our Capsule Sandal on the footbed of a true vintage sandal, and for that reason they do run more on the narrow side on the ball of foot region. Wider feet should absolutely size up half a size at checkout. Please refer to our size guide for exact measurements for each size. If the pair you received does not fit you, please contact us and we will happily exchange them or offer a refund if returned in their original box with no wear.

How Do I know which size to choose?

To best select the correct size, we recommend measuring the insole (inner foot length measurement) and ball of foot (width of the outsole at its widest) of your most comfortable pair of sandals and compare to our size guide.

Will you be making a wide version of the capsule sandal?

We are currently working with our production team to produce a wider range of our beloved Capsule Sandal, and will send updates as this process unfolds.

How do i clean my sandals?

To keep the insoles fresh, use a soft cloth, lightly dampened with water and a hint of vinegar to disinfect, neutralize any odor and gently wipe away any dirt and grime. To condition, remove scratches and keep the leather soft, we recommend using a leather cleanser like Chamberlain’s Formula 01 Leather Milk Conditioner (available on Amazon here) applied with a soft cloth and wiped away. Before conditioning, be sure to wipe away any dust and debris with a dry cloth.

To keep your sandals looking their best, we recommend avoiding walking on overly bumpy, rocky or gravel surfaces because of the nature of the smooth wooden outsoles.

Help! My heel cap fell off. what do i do?

We are sorry if your heel caps fall off, it can happen with lots of wear or high temperatures because of the glue. If yours fall off, please save the heel cap and bring it to a local cobbler to re-glue the cap. This is an easy and affordable fix. Should you lose your heel cap, you can still have it replaced with a cobbler. Please refrain from wearing the sandals until fixed to avoid wear to the wood wedge.

I'VE PLACED MY ORDER, WHEN WILL IT SHIP?

All orders will ship within 1-2 business days of the order being placed. Once shipped, you will receive a confirmation email with your tracking information.

WHEN WILL I RECEIVE MY ORDER ONCE IT HAS SHIPPED?

This depends on your location. We currently offer:

Priority Mail via USPS

Domestic: 1-3 business Days

International: 5-7 business days

If you need special shipping accommodations, please contact us and we will review your request within 1 business day.

DO YOU OFFER FREE SHIPPING?

Not at this time. We are a new company and hope to offer free shipping when it becomes economically viable! Our most affordable shipping offer is Priority Mail via USPS.

HELP! MY ORDER IS LOST :(

Contact us, and we'll do our best to help you find it!

THE ITEM I WANT IS OUT OF STOCk

Go to the product page, and be sure to include your email in the field provided for the product you want and we will keep you updated when it’s back in stock.

INTERNATIONAL — SHIPPING COSTs

We offer free shipping worldwide on orders over $300

For orders under $300, you can select $25 flat rate regular shipping (7-9 days) or expedited (pricing dependent upon location) for 1-3 days at checkout. All international orders also come with tracking and insurance, sent via email upon shipment.

INTERNATIONAL — SHIPPING METHODS

All international shipments are shipped through USPS, you can select either Priority Mail or Expedited shipping at checkout.

USPS Priority International takes 5-10 business days and Expedited within 2-3 business days.

Due to customs regulations we are unable to ship to Russia exclusively via USPS at this time.

INTERNATIONAL — shipping destinations

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Australia, Azerbaijan…

See the whole list here.

INTERNATIONAl — DUTIES + TAXES

1. DDP: Delivered Duty Paid

2. DDU: Delivered Duty Unpaid

Countries shipped Delivered Duty Paid: France, Germany, Greece, Italy, Japan, Spain, Switzerland and UK. Your taxes and duties will be calculated in checkout and you will be charged when you place the order.

All other countries are shipped Delivered Duty Unpaid, and all local, state and national taxes are the full responsibility of the international customer. The taxes and duties will not be calculated in checkout. You will be responsible for paying the taxes and duties upon delivery of the order. We recommend contacting your local customs office for information regarding these costs.

The price associated with duties and taxes vary from country to country.

For more information refer to DHL’s Receiver’s Guide to Duties and Taxes.